Billing & Scheduling Policy

As there are many clients in need of assistance at this time, we have policies & procedures in place to ensure that all clients are well serviced:

Service Fees: All fees are due at the time of the service. Any additional fees including but not limited to product purchase, supply fees, travel and convenience fees, subscription fees, parking or any additional session costs are due on receipt. See your Service Agreement for more details.

 

If Client does not complete registration within 24 hours of the session start time, then the session shall be rescheduled. If a session is canceled or rescheduled with less than 24-hour notice then Client shall pay $75 for in-person visits and $30 for virtual visits. Requests to reschedule or cancel with less than 24-hour’s notice must be received via telephone at 646-535-6833.

 

All requests to reschedule a previously purchased service will be honored once and must take place within 2 weeks of the originally scheduled appointment and are subject to the availability of appointment times. Further requests to reschedule the same previously paid for but not rendered session will incur a $25.00 re-booking fee.


Acceptable methods of payment include the following: credit cards, HSA/FSA/HRA cards, Venmo, Zelle, and cash. Payments via PayPal and check are not accepted.

Credit Card Information: Credit card information on file is required for booking services, regardless of payment method preferred and insurance coverage. Credit card information is securely filed in an encrypted online system compliant with HIPAA, PIPEDA, PHIPA and GDPR regulations. Clients will NOT be charged any fees without notice. Keeping a credit card on file does not constitute payment. Client credit card information will remain on file for future agreed upon transactions so long as they are clients.

Refunds: No refunds – partial or full – will be provided for services rendered and products purchased. Packages which have not been used at all may be refunded with the exception of a 10% non-refundable booking charge. Requests for package refunds for packages which have been partially used will be considered on a case by case basis at the discretion of the practitioner and are subject to the same 10% non-refundable booking charge as well as costs associated with services or already rendered as part of the package.

Lateness: For all appointments, there is a grace period of 15-minutes for late arrival after which the client will be marked a no-show and charged 50% of the fee and must reschedule.

 

The Client understands that due to traffic conditions and the necessities of day-to-day client management that the Practitioner may need to adjust the start time of a session. If this occurs, the Practitioner will be in touch as soon as possible to notify the Client and will extend the session time to the equivalent time the Practitioner was tardy.

Non-transferable: For any Service, if the full time booked is not utilized on the scheduled date, the Service is non-transferable and the time may not be rolled over to a future date/time. The same applies for any other fees including late cancellations.

Insurance: Practitioner currently participates with some insurance plans for lactation services only.
 

Clients whose policies are considered out of network shall pay the full fee regardless of whether or not their insurance provides out of network benefits or reimbursement to them, and they will be provided with a superbill which they are responsible for submitting to their insurance or HSA/FSA/HRA for reimbursement if they choose to.
 

The following fees are not eligible for insurance reimbursement or billing: home visit travel & convenience fees, supply fees, weekly or monthly chat support subscription fees, rental subscription fees, late cancellation fees, product purchases & other related fees. See your Service Agreement for more details.

Costs and associated terms of Services may be subject to change at anytime without notice.

For all pertinent details, see your Service Agreement.