Instructions for Telehealth Sessions via Zoom

I use Zoom of the stability, data security and functionality the platform offers.  As an alternative if needed I offer Doxy. To participate in video sessions, check that you have a laptop, mobile phone or tablet that connects to a stable wifi connection that is equipped with a microphone, camera and speakers/headphones. 

Telehealth Tips:

  • See info below about Zoom and how to join
  • Positioning & Lighting: Keep in mind for telehealth it’s helpful to have good light in the room (usually with the light coming toward you rather than behind you), with a table or chair nearby that you can put your screen on in front of you so I can see you well. I recommend joining by computer or laptop although you may use your cell phone.
  • Photos & Videos: Please note that you may need to take photos or videos during the session to send them to me in real time, so keep your cell phone or other device handy!
  • Equipment: Please have any equipment you’ll need for the session available nearby.
  • Visitors: Anyone in your home is welcome to be part of the visit whether by listening or taking notes even if they are not pictured on the screen. Please announce who is there, and they’ll need to state their full name at the start of the session. Note that no recordings of the session are permitted without permission.

Here’s how you can join via Zoom:

  • You will receive an invitation with a link to your zoom session in your confirmation email sent from Acuity – it will look like this:


  • Check your spam or “promotions” folder if it’s not in your inbox or email if you do not find it at all.
  • **If you’ve never used zoom before,
    • After clicking on the link, you may be asked to confirm the saving of a file and then to execute this file by clicking on an icon – this is to install Zoom.
    • You will then be asked whether you want to open the link with the “Zoom” application. Open that link. In order to be able to use Zoom, you’ll need to agree to the Zoom terms of use the first time you use it.
    • If you are asked whether you want to join the audio via computer, please confirm this and turn on your video.

Further Information About Zoom: