Billing & Scheduling Policy

There are many clients in need of assistance at this time. We have policies & procedures in place to ensure that all clients are well serviced. Below are our policies that all clients agree to at the time of booking:

  1. Payments:
    Payments are due at the time of booking. All clients will keep a credit card on file and will not be charged without their authorization.
  2. Scheduling:
    Currently, visits may be scheduled by request via email, text or secure messaging on the Practice Better portal. We will receive requests in any of those ways and respond within 12-24 hours. Our hours are Monday-Friday 9am-9pm, the last appointment for home visits is 4pmIf you need a later time, we may be able to accommodate that particularly for working families – please specify your needs at the time of the appointment request.
  3. Cancellation:
    a. We require 24 hours notice via phone to cancel or reschedule your appointment. Texts and emails are not an acceptable means of notice as we may not receive these in a timely manner. Appointments canceled or rescheduled with less than 24 hour notice will be billed 50% of the fee. You will receive a full refund for cancelling an appointment with adequate notice (> 24 hours).
    b. If intake forms are not completed prior to your visit, there is a $50.00 fee to extend the time to session by 30 minutes to complete the process.  Thank you for taking the time to invest in this process. Your ability to do so makes it possible for me & my team to provide the highest quality of care for you and your family.
  4. Rescheduling:
    We will honor requests to reschedule once. Please note requests are subject to availability of appointment times, and all requests to reschedule must take place within 2 weeks of the originally scheduled appointment. Further requests to reschedule the same session will incur a $25.00 re-booking fee.